Refund policy

At Custom Press, we take pride in creating high-quality, customised clothing tailored to your specifications. Due to the personalised nature of our products, we kindly ask you to review our return and exchange policy carefully before making a purchase.

1. Customised Products

All customised, personalised, or made-to-order items are non-returnable and non-exchangeable, unless they arrive damaged or defective.

Customisation includes (but is not limited to):

Names
Initials
Logos
Colours
Designs
Sizes specified by the customer

2. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery.

Please include:

Your order number
Clear photos of the damage or defect

Once verified, we will:

Offer a replacement of the same item, or
Issue a full refund if a replacement is not possible

3. Incorrect Orders

If you receive an item that does not match your order specifications (e.g., wrong size, colour, or customisation), please contact us within 7 days of delivery.

We will:

Correct the error at no additional cost, provided the mistake was on our part

4. Exchanges

Exchanges are only applicable for items that are:

Damaged
Defective
Incorrectly customised

Conditions:

Must be requested within 7 days of delivery
Subject to product availability

Note:
Shipping fees for exchanges due to customer errors (e.g., selecting the wrong size) will be the customer’s responsibility.

5. Non-Returnable Items

Due to hygiene and personalization reasons, the following items cannot be returned or exchanged:

Custom-designed clothing with personal names, logos, or graphics
Sale or clearance items (unless defective or damaged)

6. Refunds

If applicable, refunds will be processed via the original payment method within 7–14 business days after:

The returned item is received, or
The issue is verified

Note: Shipping costs are non-refundable.

7. How to Request a Return or Exchange

To initiate a request, please email us at:

(Please add the email address, to be provided separately)

Include the following details:

Order number
Description of the issue
Photos (if the item is damaged or defective)

8. Shipping

Customers are responsible for return shipping costs unless the item is:

Damaged
Defective
Incorrectly customised due to our error

9. Contact Us

For any questions regarding this policy, please contact us:

Custom Press
Email: hello@custompress.co.uk
WhatsApp: 01582 946 960